2023 President’s Annual Report
Sophisticated virtual assistant is connecting students to services
Right the Future

SAVY helps students succeed with access to help 24/7

SAVY, York’s student virtual assistant, provides access to critical information students need to succeed in their academic journey at York, 24 hours per day, seven days per week. 

Since its launch in January 2020, SAVY has had over 100,000 conversations with students, and 23,000 unique students have interacted with the bilingual tool via its chat interface. During the first half of 2023, SAVY facilitated 13,624 conversations. 

SAVY is built on the IBM Watson platform. It was created as a partnership between the Division of Students, University Information Technology and York’s Faculties, and guided by students.  

It leverages AI to provide immediate, real-time answers to common student questions on over 500 topics, including registrarial and financial services; important dates; academic advising referrals; mental and physical health resources; career guidance; and student life, including campus events and student services.   

Students can access SAVY on eClass, on various York websites and by scanning QR codes around campus.